[chuchu59]

Originally Posted by bellerock

Hi Again,

There seems to be a lot of confusion about who or what the notary is, and what is expected of you when this request is made. Different people in different countries use different terminology, even if we are all speaking English. The way I define notarized could have a completely different meaning in America or England. I would suggest that if you are not sure what the casino wants call them up and ask them exactly what they want. In many instances they want somebody to confirm that the documentation is yours, in most instances they want to confirm that the document is a true copy of the original. These are all different levels of identity verification. Having a commissioner of oaths/notary stamp and sign a copy of your passport stating that it is a true copy of the original, gives us a level of comfort knowing that he has seen the original document, having him further state that that you were also present and are the passport holder is even better. This is the type of thing that most of us are looking for from an ID verification perspective.

GM - to answer your question. The EU directive requires that Customer Due Diligence needs to carried out after certain triggers have been activated:
Article 8
1. Customer Due Diligence measures shall compromise:
a) Identifying the customer and verifying the customer's identity on the basis of documents, data or information obtained from a reliable and independent source;
It goes on to list a few other identity requirements.
It further indicates in Section 3, Article 13 that Enhanced Due Diligence needs to be carried out when additional triggers are hit;
2. Where the customer has not been physically present for identification purposes, Member States shall require those institutions and persons to take specific and adequate measures to compensate for the higher risk, for example by applying one or more of the following measure:
a) ensuring the customer's identity is established by additional documents, data or information;
b) supplementary measures to verify or certify the documents supplied, or requiring confirmatory certification by a credit or financial institution etc.

Again, please don't consider a request for documents as a stalling tactic or as an accusation, in most cases it is part of an operators regulatory and legal obligation.


Hope this helps.

Regards,

Belle Rock

Bellerock,

I am actually surprised that this came from you. I had the impression that Bellerock doesnt request docs let alone notarized docs but rather lock accounts straight away when there is suspicion of fraud. I still recall the incident several years ago when you locked all my accounts without explanation or a request for docs. Whenever I went to your websites, I was re-directed to a South African eatery site. You suspected fraud and didnt even bother clarifying this with me. When you knew that you had screwed up, there was not a single word of apology. You simply reopened my accounts.