Quote:
Originally Posted by SlotsWizard
My accounts were locked because of the botched registration at Superior Casino. It seems a bit silly/protectionist to lock accounts at all Rival casinos because of a software error that occurred while signing up at a different one, but it all worked out fine for me because there was no fraud involved on my part.
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Unfortunately, this does Rival no favours. We have callumruss complaining of a mass locking with 5K stuck in limbo, a Rival rep claiming that locking Rival accounts is very rare indeed, and not done without good reason - but now we have the mass locking of SlotsWizard's accounts "at the drop of a hat", which seems to have been triggered by a minor software fault. Certainly, they were unlocked quickly, but the fact is, they WERE LOCKED. If such trivia can get a player's ENTIRE portfolio of Rival accounts locked (without them ever being told why unless they ask), it beggars belief that this only happens to "a couple of users".
I suspect this locking is far more common than we are lead to believe, but that most incidents are resolved because they result from trivial matters. This seems to be bourne out by the fact that many complainants seen to get their accounts unlocked after posting that they have been locked, and being advised to contact the rep.
Rival should come clean about what is REALLY going on here, this is more than just a shared database of "bonus hunters" causing accounts to be bonus banned. We are told that even bonus bans are decided at the level of individual casinos' management, yet we have this mass locking of supposedly INDEPENDENTLY operated casino accounts because of an infraction at one.
It would be like making an error at, say, Royal Vegas, and finding all your Jackpot Factory accounts instantly locked without explanation. If that happened there would be an inquiry about inappropriate sharing of personal data!
I now believe that ALL Rival casinos are the same group, just as all Virtual casinos are run by the same group, even though they are designed to look independent of each other (in Virtual's case, designed to rip off more unsuspecting players). Opening accounts at two different Rival casinos is similar to opening accounts at, say, All Slots, and then All Jackpots. Both will send Emails signed by a different manager, but they are in the same group, as well as merely sharing the same software platform.