|
I contacted the jackpot rep here and got a fairly quick reply
Hi Catrina,
Thank you for writing in.
I escalated your request to Support and they should get back to you shortly.
Please let me know if you need my further assistance.
Kind regards,
Emma Ormston
JF Spokesman's assistant
Today when I got home I had this email:
Dear Catrina,
Thank you for contacting First Web Casino concerning your documents.
First, I apologize for the delay in receiving your documents and to hear that you had difficulties reaching us by phone.
I am pleased to confirm that we have received your documents and have forwarded them on to our financial department for review. Please allow up to 48 hours for a reply.
Don't forget that our Customer Service Desk is available 24 hours a day, 7 days a week to answer any question you may have. Our toll-free numbers and email addresses are listed below. We look forward to hearing from you!
Best Regards,
Iris
On Behalf of Suzanna.
First Web Casino Customer Service
Maybe this will be handled without me feeling ignored or treated like dirt.
Sorry to air this out here, but if not here where?
Thank you casinomeister and forum members
very much!!
__________________
catrina
|