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Monday is a holiday in many parts of the world, Labor day etc.
Tuesday should see the upper management back at their desks and dealing with this.
If Rival want me to start to play their casinos, they have a funny way of showing it with all the recent negative posts about Rival in general. While thisisvegas has an active and approachable rep, some of the information he has given does not seem to tally with some of the stories coming from players who claim to have been "screwed over" by Rival.
We have been told that all the casinos are separate entities, yet so many decisions are made software wide for individual players, and even by the same CS person!!!
This case is an alarming coincidence, a player who has been playing several accounts, and then soundly beats a 500 for 500 bonus to the tune of 5000, withdraws the allowed 2000 on day 1, and gets a software wide locking of accounts, with it now looking like a confiscation of this 5000 is on the cards.
The OP has been a Casinomeister member since 2005, so does not fit the most common player fraud pattern of joining and immediately posting of a complaint where they have been accused of fraud, and are pleading innocence.
Rival had better have damn good proof of this, or else what they have done is rogue behaviour.
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