Quote:
Originally Posted by callumruss
totally uncontactable casino outwith the live chat, who are pretty much ill informed
kenny
now PM'd robrival
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thats so true,
i recently send my documents to all the rival casinos to be verified before i made another deposit,(because i dont have photo id i thought id better check to see if the ones i have were ok)
i was told that because i didnt have photo id i wouldnt get paid if i won so i told them to close my accounts, anyways the following moring i received a phone call from sloto cash casino saying the info i had been given was wrong, they reopened my account and gave me a free chip for the hassle,ive since contacted several reps from rival through pm and was told the same thing and got my account reopened,
what gets me was when i emailed all the rival casinos the answer i received was all from the same CS persom, i know they share support but its scarey that one person was making these decisions about all the rival casinos, and in most of the cases he was wrong,