Thread: Poker Complaint Poker Stars - poker fraud
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Old 1st May 2008, 03:14 PM
cslate cslate is offline
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cslate has been spending a lot of time in the forum
Well i figured i would email pokerstars in regards to the security issues here is my question with the response.





On Tue, Apr 29, 2008 at 1:12 PM, craigxxxxx@gmail.com> wrote:
>
>> Hi, I have recently been told your site allows people to use fraudulent
>> cards on there accounts, this leads to chip dumping etc.....leads to many
>> issues.
>>
>>
>> My user name is...xxxxx
>>
>> Thanks


Here is the response.

Hello Craig,

Thank you for contacting PokerStars.

Please be aware that the integrity of the PokerStars site is impeccable.
No site makes a greater effort to ensure a fair game for all players. You
may rely on accurate accounting of your funds, and fast, dependable
cashouts.

Please rest assured that we do not accept the use of fraudulent cards on
PokerStars. We have an extensive arsenal of detection tools in order to
ensure and enforce our policies.

Please be also informed that in order for your purchases to be successful,
the cardholder's information must match the information in your PokerStars
account. This means the full name and mailing address must be the same. No
purchases will be accepted using a card other than your own.

For more information about our Privacy policy you may visit:

http://www.pokerstars.com/poker/room/privacy/

For your information, our Account Security Department and Games Security
departments make a great effort to enforce our policies.

You can read our tournament rules at:

http://www.pokerstars.com/poker/tournaments/rules
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GaryWatson (1st May 2008)