Quote:
Originally Posted by RGiants-Mo
Maybe I did not express myself correctly… The email I provided you with is customer’s service indeed. You can always use that specific email address to complaint directly. If it is needed our CSR’s will take your complaint or question to a supervisor or even management. If your questions or complaints are not properly addressed, you can always contact me and I will be more than glad to investigate further and look for a solution to your issue.
In this special case, I have spoken to management and the rule cannot be changed. Our site and customer service representatives are very upfront about it. The rule is not in fine print either it is clearly stated in the promotions section under Maximum Level of Play. So any player can read it, analyze it and proceed accordingly
-Monica-  |
Could you provide a link where it states that a player HAS wager nX their deposit in order to withdrawal, even if they don't get a bonus?
Also, what happens if a player doesn't accept a bonus, wins, but doesn't meet the WR for the bonus never credited? Does Winward confiscate their winnings, even though they never received nor played with any house money?
Also, Winward might want to omit this paragraph under "Fair Play":
Quote:
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Winward Casino's financial statements and game payouts adhere to the strictest accounting standards. We are continuously audited by a major accounting firm and our average casino game payouts are posted online each month.
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The link points to a page that shows payout percentages from
1 year ago.