Maybe I did not express myself correctly… The email I provided you with is customer’s service indeed. You can always use that specific email address to complaint directly. If it is needed our CSR’s will take your complaint or question to a supervisor or even management. If your questions or complaints are not properly addressed, you can always contact me and I will be more than glad to investigate further and look for a solution to your issue.
In this special case, I have spoken to management and the rule cannot be changed. Our site and customer service representatives are very upfront about it. The rule is not in fine print either it is clearly stated in the promotions section under Maximum Level of Play. So any player can read it, analyze it and proceed accordingly
-Monica-
