Quote:
Originally Posted by Kate - bet365
7. Where a customer requests a withdrawal or transfer out of their casino account, prior to the necessary wagering requirement being met, they will lose all bonus and winnings attributable to the account. Only the sum of the original deposit or remaining balance of the original deposit will be withdrawable.
Cheers,
Kate
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I have played at Playtech casinos where you simply could not withdraw before the bonus was wagered. The software can handle this, so why open up for for this FU clause?
Other software providers where the software can not handle this simply write an email to the player and explains the situation. Then the player can confirm if he really wants to withdraw (and forfeit bonuses+winnings) or if he wants to continue to play. Ladbrokes and 49'ers has done that for me in the past.
Is that really so hard to do? It will improve customer relations a lot...
The cause for all this is the fundamental flaw in Playtech software that it does not show remaining wagering requirements and not even shows that it is cleared! It is easier to put the blame on the customers of course. It is their fault they did not count the 736 spins at 0.5$, 308 spins at 1$ and 1041 hands of
BJ at 1$ including 51 splits, 7 resplits and 83 doubles.