thanks Bryan
Did they tell you what they did to accounts that actually made a NETT LOSS (after bonuses).
By their explanation they should have refunded their losses - yes? In fact they should have voided all play for the entire 24 hour period (as all games counted towards the bonus). Every single player should have been impacted in either a positive or negative way.
We have anecdotal evidence from other players that this did not happen -- i.e. Interwetten kept the profits from the losing players, while denying the winnings to the successful players.
Net result
Winning players = level
Losing players = losers
Interwetten = winners.
Had I bust out (I was down to my last £100 from a £2500 bankroll - I had no more funds available to deposit had that gone) then I am 100% convinced that my £2500 would not have been returned to me and that I would probably still be none the wiser today - I would have just put it down to bad luck, and kicked myself for chasing my losses.
I did
PAB so thanks for forwarding it on. Will I receive the decision of the LGA from you, or will they contact me? Should I follow-up with the LGA or wait for the eight weeks to run its course?
as an aside, I am a little concerned that this seems to be accepted as a technical error - for which they appear to have get-out clauses, when I still believe the promotion worked the way it was written, i.e. if there was an error it was human, in the way that they structured the promotion. What are your expectations of the likely outcome?
Quote:
Originally Posted by Casinomeister
For those of you receiving this bonus as such, did you question the CSR on why this was happening, or did you feel this was normal procedure (you read the Terms and Conditions right?)? Players should have been alarmed that something was off.
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No .. .there as no need to contact CSR because this is what I expected having read the terms and conditions where it said for each £100 lost, £10 would be credited. That is precisely what was happening so I certainly wasn't alarmed.