Quote:
Originally Posted by suzecat
It may be a fulltime job for anyone to update available deposit/withdrawal options in the face of these uncertain and changing gaming times. What worked yesterday may not be available today.  |
That is certainly possible - I would have understood if Click2Pay and EcoCard had previously been available to a wider range of customers but for whatever reason VC had decided to withdraw them in the not too distant past and not gotten around to updating their website. Nothing from customer support indicated that was ever actually the case, though, and even if it was my main point remains i.e. the fact that a customer has brought this erroneous information to their attention and they have not only failed to act on it but refused to even admit any fault.
Had CS just palmed me off with a simple "Thanks for bringing the matter to our attention, we'll forward it to the relevant person about getting it fixed," I'd probably have allowed them a few weeks to make the necessary changes, or maybe even forgotten about it altogether. It's VC staff's lame excuse about their site needing to contain information for their international customers (apparently the Chinese are the only ones who count in that category as far as they're concerned) and so they don't need to actually do anything that really befuddles and irritates me.
FT