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Originally Posted by Ferretktf
and nowhere in those T&C's is anything that could lead one to this conclusion ... as stated to Bryan
"That means the Bonus should have been calculated on the Net Loss and not credited on the immediate loss."
Particularly in view of both the way it was phrased, the way it operated in reality, and the fact that, as stated by others, this was the second weekend they offered this exact promotion .... if it was wrong then why did they offer it again ?
they also allowed it to run for the full 24 hours without cancelling it - as you would expect them to do if there was a major fault - and it took them five days of locked accounts before they decided to go with the "technical fault" line - clearly this is just fabrication to avoid payment
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By allowing it to run for the whole 24 hours, and a SECOND time too, they were able to get the MAXIMUM out of players who were REALLY unlucky and lost, but were never going to pay the winners anything other than a return of their starting funds. This created 24 hours where the casino simply could not lose, but allowing this to run mislead players into continuing to play, which clearly included "chasing" bahaviour by one of the players who had to deposit again before finally hitting a winning streak, only to have the winnings confiscated the next day.
It is inconceivable that they did not know of this "technical problem" after the FIRST week, but perhaps they STILL made money overall, so allowed it to run again in the hope of repeating the profitable process. They didn't bargain on PLAYERS analysing the previous weekend's play, and a week was enough for the following weekend to be played far more skillfully, and this seems to have caught them completely by suprise, but there again, they can just do what they bloody well like, they are an online casino.
They have only damaged trust, but it is only the players who WON that have any idea what has gone wrong. Those that LOST (the profitable ones) have NOT had their play voided, and have no idea that if they had managed to win they would have not been paid those winnings. They are probably wondering why the promotion was pullled early, but are probably being told "technical problems", without a proper reason being given.