Quote:
Originally Posted by Casinomeister
So far all Max has is that blurb that I posted earlier. I don't have a warm fuzzy feeling about this and it looks like inept amaturish bonus management. It seems that this casino subscribes to the school of "if you make a mistake - deny everything and make counter accusations." This is a no-go in online casino land - especially if you are licensed in the EU. Sure you can get away with this if you have a "license" in sunny bong-hitting CR, or from a non-whitelisted jurisdiction - but I don't think Malta's LGA is going to like this.
Let's hope there is a bit more in Max's in-box tomorrow. If they seem to be "fobbing" everyone off - to include Max (who represents moi), then we have a new member of rogue-town.
They (Interwetten) owe the player community a thorough explanation about what went wrong. One of the important aspects of proper casino management is to admit your mistakes when you make them.
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I agree with this.
A casino can advertise a promotion for four weeks and dump it after two if it wants, oops, no more bonuses in week 3 and 4, the promotions manager was more generous than he should have been, sorry guys.
But how on earth can they justify paying people one week and not the next, on exactly the same offer?
It makes no sense.
And of course the policy of ignoring all the players' emails and refusing to take their phone calls, but then answering emails from Casinomeister. What's up with that? They think they can just ignore players and they will go away? Is this any way for a supposedly reputable EU-regulated casino to behave?