Looks like this wasn't the first time they effed up. Here is a
PAB from about a year ago:
http://www.casinomeister.com/forums/...tch-bitch.html
Quote:
The problem: Interwetten do 2 deposit bonuses a month as advertised on their homepage. A 100% deposit bonus from the 1st to 14th of each month and a 50% deposit bonus form the 15th onwards. I deposited for the 50% bonus on the 24th march 2007 and got the usual £100 bonus is pending message. I completed the wagering requirements but the bonus didn't credit to my balance as usual. I contacted the bonus and received the following email:
Dear xxx,
Unfortunately we have to inform you that due to technical reasons we have to remove the 50% bonus from our casinosite. Also already activated bonuses have to be revoked because all wagers towards the 50% bonus are not counted in an adequate manner. The new bonus period for the 100% extrachips will start at the 1st of April. We thank you for your understanding
Kind regards
Mario Bilic
Service Team
Interwetten.com
I responded asking nicely for the bonus to be credited manually as I completed the bonus in good faith and the promotion was still and IS still being advertised on the site and there was never any communication to me that any wagering wouldn't count towards a bonus that had been removed. I then received this email:
Dear xxx,
Thank you for your mail
We are sorry, but we refer to our terms and conditions.
Interwetten may cancel, terminate, modify or suspend the promotion or these terms and conditions at any point and for any reason, including for technical reasons such as and not limited too computer viruses, bugs, tampering or technical failures. Management decision is final. No discussion will be entered into.
Thank you in advance for your understanding and your patience
Kind regards,
Mario BABIC
Service-Team
www.interwetten.com+++++++++++++++++++++++++++++++++++++++
I use the Interwetten casino and sportsbook frequently but this situation has soured my view of them completely. I know from reading other forums that I am not the only customer this has happened to and a lot of people will be in a loss financially as a result of this sly and underhand behaviour. I would appreciate it if you can contact the casino on my behalf and request the bonus to be manually credited and the 50% bonus offer to be removed from the site so no one else falls for this.
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I felt that this was rather harsh and contacted the casino with this
PAB stating so - asking them if there was a way in which they could appease this player. They came back with this:
Quote:
Dear Sir,
the bonus mentioned below had to be stopped due to some serious problems. The banner on our website promoting the bonus was removed on March 23rd.
There was no more promotion banner on our homepage at the time this customer wanted to achieve it. Unfortunately one link on our homepage still showed the bonus rules some days longer, but also on this link the following part of the bonus terms and conditions was shown:
Interwetten may cancel, terminate, modify or suspend the promotion or these terms and conditions at any point and for any reason, including for technical reasons such as and not limited too computer viruses, bugs, tampering or technical failures.
We are sorry but there is no way to credit a bonus which was stopped before due to some serious problems.
Kind regards,
Gerhard Hoess
Service-Team
www.interwetten.com
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I guess the "technical reason" was that they didn't update their main index page. That's laziness - not technical.
The player never got back to me on this - so I fugured she just said the hell with it. I never hammered Interwetten concerning their problems since the player just let it go, and no one was bitching either...
So far all Max has is that blurb that I posted earlier. I don't have a warm fuzzy feeling about this and it looks like inept amaturish bonus management. It seems that this casino subscribes to the school of "if you make a mistake - deny everything and make counter accusations." This is a no-go in online casino land - especially if you are licensed in the EU. Sure you can get away with this if you have a "license" in sunny bong-hitting CR, or from a non-whitelisted jurisdiction - but I don't think Malta's LGA is going to like this.
Let's hope there is a bit more in Max's in-box tomorrow. If they seem to be "fobbing" everyone off - to include Max (who represents moi), then we have a new member of rogue-town.
They (Interwetten) owe the player community a thorough explanation about what went wrong. One of the important aspects of proper casino management is to admit your mistakes when you make them.