Quote:
Originally Posted by Casinomeister
I remember you have had some issues in the past having your account mixed up with your mom's or your son's. I guess I'm a bit mixed up since I can't remember who you were/are supposed to be  |
Yeah, that happened between me and Bet365. But then again, Kate told me that my real issue was with Entropay and I took it up with them and even the FSA got involved.
After a long line of emails, the FSA finally said... "we do not regulate that company". We merely issue the license for them. We wash our hands off your problem and if you would like to go on, bring it to court which I am too reluctant to do over $5k+. Not really worth my time and efford. By the time I reach court, it would have cost me about that amount already if not more. So I just let it go!
But just a WARNING to those people out there.
Entropay is NOT REGULATED by the FSA or UK Government. They merely issue the license for Entropay. If Entropay screws you, they may go out of a license at most but there's nothing the FSA will do to help. You'll have to take it to court yourself.
Quote:
Originally Posted by thisisvegas
A casino asking for security documents is standard procedure and I almost find it rare that a place wouldn't ask for it. Things the operator has to worry about if the player is underage or more important if it is the real player in question. It is a standard procedure and I do test the waters at other gaming companies and they do the same for me as well.
Last I would probably list the name of the place because some players here might have positive or negative things to say about them but hopefully positive.
John
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Well John, I don't think it has come to the point where I am going to name the casino. Sending in verification documents is not a problem. The problem is when they say that they have SENT your documents to the processor because the processor requested for it too.
Now, in my books... if I sent you my ID, I expect you to keep my ID and not share it no matter who the other person is. If the processor wants my ID, they should have requested it from me instead of requesting it from you. If they request it from you, then it would mean that the processor is totally OUT OF LINE as it's none of your business to furnish them with my ID. In fact, it's quite against the "privacy act" for you to furnish my ID to them. My details perhaps but totally NOT my ID.
That's what this casino did (or at least from what I understand through the chat) send my ID to the processor as well which is a total NO NO in my books!