Great - some other people who had this experience!
Interwetten took all of my winnings for that day and left my account how it was beforehand. I don't know how much was winnings and how much was the bonus credited, but how can they justify that??
They also took all the comp points I had converted on that day.
They emailed with some nonsense about the bonus being credited on the wrong day, closed my account briefly and reopened it with the old balance. Since then they have failed to reply to ALL of my emails.
The terms said
Quote:
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For each EUR 100,00 (CHF 160, USD 120, GBP 60, DKK 700, SEK 900, TRY 160, SGD 200, NOK 800, PLN 380, HUF 25.000, RON 300, CZK 2.500) loss at the Interwetten Online Casino, the customer will get EUR 10,00 (CHF 16, USD 12, GBP 6, DKK 70, SEK 90, TRY 16, SGD 20, NOK 80, PLN 38, HUF 2.500, RON 30, CZK 250) Chips credited to his Interwetten Casino account.
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And that's exactly what happened so how can they take a promotion away after the event!?
This surely cannot be acceptable behaviour for an online casino?? It's good there is a site like this to fight our cause.
Who do we give the details to? What's the best way of going about it - Interwetten themselves won't respond so I'm not sure?