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I have forwarded this on to tech department but there is a chance this could be a common issue. If you go to livechat most of the time they can help so try them. In the meantime I have let tech know about this thread so they should get back to me soon.
In the meantime I would try uninstalling and reinstalling as one option.
If anybody gets locked because of a different IP just go to livechat and they can help. Not to say that I can't but truth is they deal with security as well and they know how to handle these things better than I do.
John
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