[SHANAX]

The sad thing is this same issue happened months ago with them. I had $700 in my account there which i earned in freerolls, tourneys, and cash games. I wanted to cash out and have my account closed for several reasons, so they just closed my account as asked then called me a cheater and crook and never sent my $. They called me a THIEF for the following reason, which makes zero sense. They said I deposited on Mr X Poker, which I did. PokerAvenue apparently bought the accounts from MrX when they shut down, so I became a PokerAvenue member. Since I deposited on Mr X and not PokerAvenue they said I was STEALING $ from them. Uhhh, ok, my account was transferred and I am a thief since I didn't need to deposit?? I was able to get back on there with help from Dan and basically $200 or so was in the account, still well down from what they owed me, but at least something. They saw the messages I posted on here and started their lies about me. I do not like getting ripped off, and I have WAY too much free time to just let it go.

Nobody from their sites responds to emails, Live Help, etc... until something is posted online for them to see. Then all of a sudden they jump in and blame the customer for getting carried away and posting false information. They have time to read the forums here and find the postings, but not 30 seconds to respond to PAYING CUSTOMER concerns? If they replied to one email saying their payment processing will be up with the new software launch all would be done with the issue. The fact that nobody would answer me or anyone else about things made me come here and post again. They leave people no choice but to air things out in public since they ignore emails and live help questions.