Quote:
Originally Posted by vinylweatherman
The manipulator is clear, play €100 hands at, say, Blackjack and get either €10 cashback or €100 or €150 winnings. This works because 10% cashback is played on EACH losing hand, and not the total loss on the day.
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Correct, that is what happened.
Quote:
Originally Posted by vinylweatherman
The CORRECT response would be to remove the bonuses credited, and recalculate the amount due on the TOTAL loss for the day. This casino seem to be behaving in a rogue manner, they are voiding ALL bets of winners, yet are quite happy to string along the LOSERS by letting them keep the erroneous bonus credits so long as they lost overall.
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Not at all, the promotion was NOT for losses on the day. In Interwetten's explanation they never once suggest that the AMOUNT of the bonuses was incorrect, only WHEN they were credited. As the time of crediting the bonuses has no impact on their value or our gameplay, the correct response would be to admit that THEY made a mistake in offering the promotion and pay out the winnings we are due.
Quote:
Originally Posted by vinylweatherman
To resolve this in a FAIR manner, they should use a solution that is the SAME, regardless of whether the player won or lost. Worse, they seem to have run this the previous week, and must have known there was a problem, but seemed happy to let it continue until enough players spotted the loophole.
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Given they let it run the previous week and did nothing is testament to the fact that the promotion was running as intended.
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Originally Posted by Interwetten
Interwetten may cancel, terminate, modify or suspend the promotion or these terms and conditions at any point and for any reason, including for technical reasons such as and not limited to computer viruses, bugs, tampering or technical failures.
We will remove prize credits from the account of any member who fails to comply with any of the above conditions
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The terms you quote from Interwetten would not be considered "fair" under contract law. If that clause gives the casino the right to cancel ANY promotions AFTER they have been run and subsequently forfeit winnings for whatever reason, I think this could be deemed "unfair". They should not be able to cancel them just because THEY made a mistake.
Note also that it was not the PLAYERS that broke any terms and conditions - the second term does not apply to this case. All we did was play at the casino, THEY broke their own terms by crediting the bonus too early.
Quote:
Originally Posted by vinylweatherman
They seem to have decided to do something completely different, and something that lets them "have their cake and eat it".
They seem a good candidate for "not recommended", although they fall short of full blown "rogue" status, although this depends on how they handle this in the following couple of weeks.
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Exactly, they've decided that they made a mistake with this promotion and now want to recover their losses. They've used the "credited on the following day" term to try and wiggle their way out of it by claiming "technical fault". How they've "dealt" with it so far has been to completely ignore my emails.