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Originally Posted by vinylweatherman
The CORRECT response would be to remove the bonuses credited, and recalculate the amount due on the TOTAL loss for the day.
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I would dispute that, because that was not the promotion. the promotion was to credit a 10 EUR bonus for each 100EUR lost -- which is how it played out.
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This casino seem to be behaving in a rogue manner, they are voiding ALL bets of winners, yet are quite happy to string along the LOSERS by letting them keep the erroneous bonus credits so long as they lost overall.
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This is outrageous and shows them up to be the schemers that they are. this is not about "equality" or "correcting technical faults", this is about maximising income for the Casino at the expense of genuine players who playerd a genuine promotion.
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If they are voiding ALL transactions, they MUST refund LOSERS, as well as restoring winners to their starting balance.
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This pre-supposes they have the right to void transactions -which they do not.
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The T & C for the promotion DOES NOT ALLOW THIS ANYWAY, they state that the resolution should be:-
Interwetten may cancel, terminate, modify or suspend the promotion or these terms and conditions at any point and for any reason, including for technical reasons such as and not limited to computer viruses, bugs, tampering or technical failures.
We will remove prize credits from the account of any member who fails to comply with any of the above conditions.
This states that the resolution they have allowed themselves is to
1) cancel the promotion
2) recover the erroneously paid prize credits from ALL PARTICIPANTS
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lets not lose sight of the fact that the players did nothing wrong so the second part of that (removal of prize credits) does not apply.
And there were no technical reasons - only a poorly framed promotion (from their perspective)
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They seem a good candidate for "not recommended", although they fall short of full blown "rogue" status, although this depends on how they handle this in the following couple of weeks.
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They are currently handling it by ignoring all forms of communication.
Should I now
PAB? Will Bryan be able to help here?