[Ferretktf]

Ok - this was the promotion ...

Sunday Cashback Madness

How it works:

For every EUR 100,00 you lose at the Interwetten Online Casino, you get EUR 10,00 back.

Terms and Conditions:

This promotion is valid to all Interwetten Casino Real Money customers.
Promotion days in February 2008 are:
Sunday, 03.02.2008 00:00 CET bis 23:59 CET
Sunday, 10.02.2008 00:00 CET bis 23:59 CET
Sunday, 17.02.2008 00:00 CET bis 23:59 CET
Sunday, 24.02.2008 00:00 CET bis 23:59 CET

This promotion is subject to Interwetten Casino standard rules, terms and conditions.

To qualify for the cashback bonus you must make a transfer of funds from your Sportsbook real money account in to Casino chips and wager at least EUR 100,00 on the respective promotion day at Interwetten Online Casino.

For each EUR 100,00 loss at the Interwetten Online Casino, the customer will get EUR 10,00 Chips credited to his Interwetten Casino account.

The bonus will be credited to the customers account on one of the following days. There are no wager requirements for the Cashback Bonus.

Interwetten Casino reserves the right to refuse all promotions and bonuses to players who do not comply with this condition.

Interwetten may cancel, terminate, modify or suspend the promotion or these terms and conditions at any point and for any reason, including for technical reasons such as and not limited to computer viruses, bugs, tampering or technical failures.

We will remove prize credits from the account of any member who fails to comply with any of the above conditions.

Management decision is final. No discussion will be entered into.

As you can see the offer was ... For every EUR 100,00 you lose at the Interwetten Online Casino, you get EUR 10,00 back.


This is exactly what happened. Everytime I lost EUR 100, I received EUR 10 back, in other words the promotion delivered exactly what it said.

This still didn't stop me losing nearly £2500 before I turned it around - largely through red misting that actually worked in my favour for once



Now this "Sunday Cashback Madness" was different than a lot of cashback offers, which tend to be phrased like this

from Spin Palace:-

- 30% Slots Cashback Bonus* - maximum Bonus of £300
(based on accumulative loss incurred at all Slots)

and Kerching

Play any slot game at Kerching Casino this Valentine's Day and earn yourself up to £50 cashback.
Loss is defined as total stakes minus total payout for the entire promotional day.
The cashback is 50% of all losses within the promotional period.

This promotion was quite clearly worded ... not 10% back of your total losses across the day but "For each EUR 100,00 loss at the Interwetten Online Casino, the customer will get EUR 10,00 Chips credited to his Interwetten Casino account. " Not only that, but as that is exactly what happened, they clearly amended their software to enable that to happen.

Yes it was quite an attractive promotion, but they did term it "madness"! But as my roller-coaster ride showed, certainly not a guaranteed certainty.


However, at some point after the event they decided that they did not like the promotion after all and locked my account (along with others by the looks of things)

They locked it on Monday, and it was not until Friday that they unlocked it and came up with the following explanation

Due to a technical problem, an erroneous bonus payment was issued in the Casino on February 10th, 2008.

The bonus was wrongly issued after each Casino transaction and then credited to your bonus balance, not on the following day as it is specified in the terms and conditions.

Furthermore, bonus credit was able to be generated through the bonus itself, which is ruled out by the bonus regulations.

The bonus terms stated: “The bonus will be credited to the customers account on one of the following days.”

Due to the terms and conditions, the promotion had to be cancelled, as there had been an obvious technical failure:

• “Interwetten may cancel, terminate, modify or suspend the promotion or these terms and conditions at any point and for any reason, including for technical reasons such as and not limited to computer viruses, bugs, tampering or technical failures.”

In your case, all casino transactions starting from Feburary 10th, 2008, 00:00 a.m., had to be voided.

They then deducted a very large amount (several thousand pounds) from my account.

Now their terms and conditions do state "on one of the following days" - but then does not list the days, so that sort of invalidates the clause rather

Even so I don't see what relevance this has to the amount of the bonus itself (the bonus as per the terms and conidtions had no wager requirement so whenever they paid it it would be mine immediately, be that on the Sunday, the Monday or next month)


To me this is clearly NOT a Technical Reason but instead a promotion that they decided they wanted to welch on after the event. It then took them five days of trawling through various T&C's clearly looking for an out, before they weakly opted for "Technical Reason"

For me though the painful things is that I very nearly bust out £2500 - and had I done so, would I have got a refund because of this? No, I would not have heard a dicky bird - as our friend "Roar" from earlier in the thread has proved.

They clearly looked down at who had won that day and decided to revoke their winnings, while keeping the wagers of those who had lost. This is disingeneous at best and potentially verging on fraud at worst.

Can a Casino really decide to do this on a whim and get away with it?


What action can I take here? They refuse to answer my e-mails or telephone calls