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Got a bit of the same problem here! Neteller locked down my VIP account with a balance of around 5.000 euro. I called them and they told me to send in documents, ok fair enough so I did. After that no reply, asking them by email why this is taking so long. No reply, called them again and they told me AGAIN to send in docs.
I did and now its again 2 weeks later with no reply or update. When I read this topic it doesn't give me a good feeling at all! If neteller is not giving my balance back I think I will try this issue with a lawyer because it is a EU company, isnt it?
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