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For any issues, especially on withdrawals and wagering requirements, never never contact live support. Rival casinos just do not have competent customer support staff and I have encountered this to my detriment on at least 2 occasions. Get their managers and all is fixed.
Remember not to continue playing and insist on cashing out. The same thing happened to me last time and I ended up losing the lot because I was told that I had not met WRs though I had exceeded it by miles.
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