I never knew how
really bad Neteller was, until I referred a friend there.
Two weeks ago his account was suddenly suspended & a demand for docs given again, even though he went through it all before 6 months ago.
Since then they have refused to answer any emails or calls to him, and livechat he says advises of over 30 mins wait time.
Eventually he got through by me calling my 'VIP' number & begging them to speak to him.
Knowing what I know about their customer services, is probably complete nonsense, but apparently it's because he registered as
xxxx@gmail.com, when in fact his email is
xxxx@googlemail.com. Apparently google had to change it in 2005, due to copyright reasons - but neither my friend nor Neteller noticed until now, as all emails go through regardless of how you spell the email.
You'd think they say
'fair enough, is a well known google thing' and let him change it, yep? Nope, the lady refused to budge, claiming none of his emails ever got through (despite him having previous emails from staff acknowledging his emails). I listened to him asking several times what they could do to resolve this, since he was unable to change his email address - in the end she said to him
'I'm going to hangup' and that was that...his account is still showing as closed, his funds confiscated, and they still won't reply to anything, apart from when I called VIP for him. In fact, he showed me the last ever email from them, where they said they couldn't help him as he hadn't provided his 12 digit acct. no., yet he had clearly stated at the end of the email,
'regards Mr.XXXX Neteller acct no.1234 etc.' - so basically they are playing it so dumb he can't even
begin to communicate & resolve the problem with them.
My friend ain't rich & is only a part-time worker/student - he's basically lost a lot of money here & thinks I've put him onto a company which has stolen his money, that I had said to him was almost as safe as a bank - he's extremely distraught.