Thanks maxd. I PMed her. I hadn't had an opportunity to fila a
PAB yet, and I'm hopeful that it won't be necessary now.
komodo, actually I assumed, perhaps wrongly, from some other post (on another forum) which I now can't locate, that wagering before the change wasn't counted. I realize now that I jumped the gun on that. I guess, the lack of response from support did lead me to bleak expectations. Also, the software provides no way of keeping track of wagering requirements.
I really hope GrandVirtualCS will be able to help.