FWIW, we've recently had the BelleRock rep help out on a King Neptune's
PAB and it was resolved nicely. I'd say there is good reason to expect that they'll take this issue seriously as well.
And for those of you who have been following the off-topic portion of this thread please note that I'll be trimming that stuff out and moving it over to The Attic under the heading "was King Neptune ...".