Quote:
Originally Posted by lots0
If the casinos are hostile toward public airing of complaints... I say screw em.
If that is their attitude, wanting to keep all complaints quiet... Then they must have something to hide.
I see a lot of casinos that don't seem to mind dealing with complaints in public. I think is shows the casino is working to be honest and take care of players.
All this secrecy is just a bunch of crap for bad casino practices to hide behind and the players deserve better.
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It is understandable if casinos take a hostile stance against public airing of complaints as it puts them under a negative light and when they had no opportunity to address the problem. IMO whenever a casino has not had the chance to respond, complaints should be carefully worded so as to draw a response from them. After all, this is not a bashing game but rather an avenue to resolve issues amicably.
Edlonger seems to have stated the facts as they are and did not resort to bashing the casino so Neptunes should not really feel aggravated especially since they sent out a standardized mail which didnt fully describe what the player had done wrong. As with 90% of all cases, communication is vital and King Neptune seems to have done poorly in not addressing the problem properly. Actually, which player will accept having a withdrawal confiscated without a solid reason?