Quote:
Originally Posted by lots0
If the casinos are hostile toward public airing of complaints... I say screw em.
If that is their attitude, wanting to keep all complaints quiet... Then they must have something to hide.
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While I can certainly understand how you might take that perspective on the situation there are other ways to view it. Often a player complaint is born of misunderstanding or miscommunication. While a casino is trying to address and resolve such genuine but resolvable problems it does them no good to have "Casino XYZ steals money and tells lies every day !!!" type posts on the forum.
You might think, "ah yes, but it gets their attention." Yes, maybe it does, but how would you like it if next time your mother-in-law wanted to have a chat she started the conversation by hitting you with the a 2-by-4 and stomped on your toes for good measure. Kind of derails the conversation doesn't it? Same thing, from the casino's point of view, with the inflammatory and hostile forum posts.
Please note that I'm not saying casinos should not be criticized on the forums, far from it. But I am saying that many of them operate legitimate businesses and are trying to do a good job for their customers. For them having to see accusations and attacks -- often before the player has even tried to work things out with them -- is a real slap in the face. They don't like it, don't feel they deserve it and I largely agree with them.
On the other hand if a casino really is messing with a player then of course they deserve to see those issues up here for all to see.