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I'm also having problems with Lucky Ace Casino. I signed up, deposited $200, did well on the sign-up..withdrew, undid the withdraw to play some more, then, a few days later, went to play some more and found that my a/c had been locked. I phoned them and they sent an email asking for ID, which I begrudgingly sent..then, a few days later, they sent another email this time saying
"Unfortunately all the documents that you sent us received truncated, and
therefore, can not be accepted."
and asking for me to resend them. I did that several days ago and they have not, as yet responded, so I called them AGAIN this morning and they asked me to wait a bit longer.
I have no problem with support people - they seem to be trying their best, but there is still the matter of all that dosh (both the $200 and all the winnings) and I'm really starting to get concerned.
I'll post if there are any updates.
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