I know that a while ago jackpotcity refused to comply with the EZbonus system when i hit a large wind and wished to forfeit the remainder of my bonus which was only about 20 quid or so anyway but they woudlnt let me do it. they said this was a new policy accross the whole of teh Bellerock casinos.
Me thinks the reps of this group dont realy have any clue about what their saying as they are constantly conflicting with each other.