Quote:
Originally Posted by anniemac
Meaning no disrespect here, but I knew that you could only collect a signup bonus at 1 of the BelleRock casinos and I, sad to say, am one of the players that don't read the T & C's like I am suppose to. I've been playing at Riverbelle for years so it's been there a while.
Like it's always said here, read the T & C's and take responsibility.
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In the past, it was generally the rule that players could claim ALL the sign-up bonuses within the casino group. Casinos were marketed individually, with little reference to the group as a whole. This worked well for the industry, as they could make more money from an individual player if they played several accounts. It is only in the last year or two that the position has changed, and it is now the general rule that you can ONLY have ONE bonus over entire casino groups. Players who have just carried on thinking nothing had changed would find out the hard way. Veteran players should not get caught out by these nasty terms, as they should know such things exist, and go looking for them. Naturally, this makes them harder to attract, as they ignore all the software tricks that try to get you to blindly make that first deposit before the casino has even finished installing itself.
It is players new to the industry, who have been used to downloading Windows update and internet software, and have skipped the terms and conditions either because they are irrelevant to the ordinary user, or they are intending to pirate the software without paying and know they are in breach of the terms without having to read them.
Most Windows users are used to having their hand held by nannying Windows applications, and have the belief that the software will tell them if they have tried something invalid, and enter online gambling with their eyes shut.
Players would be better off starting with the assumption that any new casino is a potential rogue, and then looking for signs that they are, in fact, reputable. Often the assumption is the opposite, and players only find out when it is too late.
Players who do not frequent forums are at a disadvantage, as they receive no guidance on what to look out for. Most players who post here about being shafted by a rogue outfit are new posters, who have done their research only after they got screwed over.
Just reading the forum, it should be clear that this issue (bonuses), and the issue of "wrong currency" are the two chief causes of confiscated winnings, and the casino policy on each should be researched beforehand. Any casino that does not make it easy to find out what is, and is not, allowed should be avoided.
Reputable casinos need to ensure they do not make themselves look like the rogues by sloppy procedures, out of date websites - in particular promotional and general rules, and poor standards of customer service.
If player after player keeps falling foul of the same issue, then it is clear that there is not enough importance given to it on the casino home page, and the operators should be addressing this, or they will find themselves accused of operating a deliberate entrapment policy (and some rogues do indeed deliberately set out to trap players in this manner, pulling some obscure rule out when they want to avoid paying).