Quote:
Originally Posted by winbig
Compare this to any coupon given out by a retail B&M or any other Internet business.
If the customer doesn't read the fine print on the coupon, does the business honor it, then go to the customer later and take the goods away?
Not.
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This is true also of the internet. Sainsburys online changed the rules on coupon codes, and ENFORCED IT THROUGH THE SOFTWARE, it was a simple process.
Any attempt to use an invalid code was instantly rejected with an error message. It was the same problem as this scenario, there were general rules, but customer specific rules were added that would exclude specific customers from generally advertised offers based on their previous purchace and coupon redemption history. BelleRock use an in-house claims process, they have no excuse for not amending it to reject invalid claims. Had they done this, this player would have had the claim rejected, and would probably have played with the deposit only, and would have kept the winnings. By not rejecting the claim, the player was mislead into believing they were playing a fair game, with a chance to both win or lose, whereas the player was playing an unfair game, where winning was not a possible outcome.