Quote:
Originally Posted by bellerock
Hi All,
In the General Terms and Conditions we state that the casino is part of a bigger group, namely Belle Rock, and that you cannot claim a sign up bonus at more than one casino in the group, or at the same casino by opening accounts in different currencies or languages. When a player opens an account at any of our casinos he/she is required to confirm that they have read the GENERAL Terms and Conditions before the sign up process can be completed. By confirming this the player has agreed that they have read the term in question and they are now aware that they cannot claim the sign up bonus again if they already have an account at a casino in the group. This term is neither ambiguous nor hidden; it is in the terms that every player confirms they have read before they can even consider a promotion offer. When claiming a sign up bonus (usually shortly after opening an account) a player does not have to "ferret out" this term as they have already read it.
I trust this clarifies the matter.
Best regards,
Belle Rock
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And it would take how many words to,
as a courtesy, actually
remind the user (on the promotional page) of this
before they make their first deposit and claim the SUB?
Karma goes a looooooooooong ways. Courtesies do as well.
Think about it, would you rather have a CUSTOMER remember your group as the one that seized $x,xxx of winnings, or as a group that went the extra mile and made sure there was no confusion as to whether or not they were entitled to a bonus BEFORE the fact?
Edit: While we're on the subject, if the whole group only allows one SUB per casino (this goes for any group), then why not simply have one login that works at all of the casinos in the group? A lot less confusion there.