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... why does Max keep sending me PMs?
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(a) because you keep sending him PMs proclaiming your innocence and asking for help, and
(b) because it's his job to look into these things on the player's behalf ... rather like you're asking us to do for you now, no?
I gotta say that you've got a funny way of going about your business. The facts are that the casino believes they have evidence that you are committing fraud and you refuse to make yourself available to them
as they require in order for them to confirm your identity details.
In those circumstances your chances of getting paid are pretty low which, of course, is why you turned to us and asked for help, repeatedly. Then you insult us for not doing something for you and imply that we're somehow in collusion with the casino, or whatever.
I don't know about you but where I come from if you ask someone for help and then insult them to their face (more than once I might add) then the chances are pretty good that they'll tell you to take a hike.