Hi,
I noticed the $1000 free play at Lucky Nugget advertised on this site and decided to sign up.
I wagered 1000 credits and was well up so I claimed my maximum of $50 credits.
I deposited $50 and my freeplay credits were not transferred immediately so I chatted to live support - I then noticed this in the Ts and Cs
Link:
- All winnings transferred to a Real account will be subject to standard play-through requirements.
- If you attempt a withdrawal before fulfilling all the play-through requirements of the welcome bonus, you will forfeit your cash winnings and Bonus Balance.
- In the interest of avoiding any confusion related to the bonus offer, please be certain to read the play-through requirements contained in the Promotion- specific Terms & Conditions.
So I asked live support if I had to wager anything to withdraw my freeplay winnings - and the reply was that I have to wager the bonus 30 times. I asked them where on their website does it state this - and they pointed me towards the same Ts and Cs I have quoted above which mention no specific
WR for the Freeplay bonus, only for the instant deposit bonus.
So I'm feeling a little annoyed - but think hey I can claim the sign up bonus and get another free $50 when I deposit. So I go to the
Sign Up page and notice that you apparently can't claim both the $1000 Freeplay and the Deposit Bonus - even though this isn't stated in the terms and conditions - this URL is the only place this is stated.
Correct me if I'm wrong, but this seems like a bit of a sham. The $1000 Freeplay is attached to phrases like "Win as much as you can" (Click Promotions) and "Keep your winnings" - but the best situation you can hope for is the same as the standard first deposit bonus....which apparently you can't claim if you do the $1000 Freeplay and don't win.
Is this worth making a complaint about?