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Old 1st January 2008, 12:33 AM
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Have palace group sold/passed player details!

This is a pertinrnet question. I have just received a SNAIL mail "spam", that addresses me by name and has my FULL address.
It invites me to a special new year PERSONAL promotion for "www.spcasino.com"

There is NO detail of the sender whatsoever, but I decided to click on this "spcasino" and lo and behold it is F***ing SPIN PALACE AGAIN!!!!

This is beyond a joke!

Spamming by a "rogue affiliate" is bad enough, but is seems some of these "rogue affiliates" have been handed my SNAIL mail details as well.

Since I ALREADY have an account at Spin Palace, this is proof absolute that this does NOT come from them, but from an "affiliate" who has no idea whether the targets already have an account.

Just like the spam, the mailshot seeks to disguise the true website by dressing it up as this "spcasino.com". There is ABSOLUTELY NO NEED FOR THIS DECEPTION, why not simply have the proper casino name featured on the mailer!

Incidentally, since this came through the post, it is NOT "wild west" laws as on the internet. Several breaches of UK and EU law have been committed.

1) The mailer is misleading - it seeks to disguise the entity being promoted.
2) NO details of the sender are given.
3) NO terms and conditions are available for this "special personalised offer" since the spoof website simply redirects to the main website, and the scratch off panel is a sham contest (also illegal) as the only possible outcome is the free $1000, which just so happens to be the new player bonus - so nothing "special" or "personal" to me.

4) If the underlying casino has NOT been licenced by a UK "whitelisted" territory, then a further, more serious, offence has been committed.


With no "sender" details given, legal responsibility will lie with the Palace Group as a whole, and they will have to PROVE they did not breach any laws.

5) Depending on how my full personal details became available to the sender (if not Palace group), privacy laws may have been broken, and if the casino IS in the EU, they could be in BIG trouble.

This leads me to conclude that our names and full postal addresses ARE INDEED being sold or transferred to third party marketing outfits, affiliates, spammers, etc by even the reputable online casinos.

As well as having our postal details in uncontrolled foreign circulation, this could also lead us to being "shafted" by being made "personalised" offers for which we do not actually qualify, and as we know this only comes to light on withdrawal. By using disguised casino names, it can be much harder to determine whether we already have accounts that would disqualify us from the mailed offer.

Far from doing nothing about the spam reported before Christmas, it seems the casinos have been quietly doing the opposite, stepping up these campaigns to include snailmail, as well as being unduly lenient on the internet spammers.

I am STILL getting the e-mail spam from the "rogue affiliates" that just "need a talking to" by both Grand Mondial (and white labels) and Spin Palace. This stands out because it counts for nearly HALF the amount of casino spam, yet these are just TWO reputable casinos. The other half of the spam is from the rogues, where this sort of behaviour can be expected and little done about it.

Complaining to the casinos, the reps here, and Bryan himself seem to have had no effect other than the casinos to say they are trying to "talk to" the affiliates concerned. Within this atmosphere of leniency the spammers are flourishing and spreading their wings.
Clearly, there needs to be an escalation of this matter beyond the industry, including eCogra, and to the regulatory authorities who will know for sure whether the casinos could have done something about it but didn't, or whether the casinos even had a part in the problem themselves by passing our details to "marketing firms".

Now highlighted, this problem has to be nipped in the bud NOW!!! If not, it will severely damage the industry's reputation with the various governments that are being asked to accept the industry as legitimate, rather than populated mostly by rogues.
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