Well, I see that they've posted this at the Ombudsman page:
Quote:
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Due to the holiday season all inquiries to the Ongame Network Ombudsman as of December 22 will be handled in the new year.
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My guess is that we're better of waiting until Wednesday the 2nd before sending them anything. If we do it today it'll just get stuck in their Xmas backlog and we'll have that much longer to wait.