[malleeboy]

Thankyou for your reply. Not sure who you mean about contacting.

If playersonly have no way of refunding through a creditcard system, I find it hard to believe they can accept it that way. Seems strange to me. However, this does not in anyway remove them from providing me with an IT Report or explaining why their server went down and why I lost my chip position. If they accept my money, then they have a responsibility to refund it. They do have my postal address. It is a nonsense that they require little information for you to register and open an account and then expect sensitive information for refunds.

They also have to explain why the server went down at that particular time and why a player seemed to increase their chips significantly, leaving those of us well behind. And what of their responsibility regarding credibility.? Surely some form of compensation should be addressed seeing how close I was to winning before the server went down.

This really concerns me that there is no online ombudsman to deal with this.

Looking at the poker sites and where they are based, it is a wonder anything can be resolved.

Thankyou