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hi
here follows an update:
I got the following information:
the user "daminc" who started the thread, abused our "refer a friend bonus" by offering to send invitation letters to everyone who wanted to get that "refer a friend bonus" in an internet forum. this violates the §2 of of the terms and conditions of this bonus "Within the scope of the Friendship Bonus programme, e-mails may only be sent to persons whom the referrer knows personally ("prohibition of spamming")."
so our fraud and risk management department decided to close the customers account and refund his initial real money deposit but not to refund the winnings generated with a combination of real and bonus money. I also got the information that "this user was informed that his account was closed for security reasons, that he will get his deposit back, and that the account will not be reopened."
the only negative point from my point of view is, that the mail to the customer does not clearly state the reason for the closure, it says very generic "security reasons" - this is something where we need to improve.
I hope this is a satisfying answer.
best regards
Benjamin
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