Quote:
Originally Posted by bwin
hello
this are very serious accusations and I will do my best to find out what happened - but please be aware that I am the bwin Casino representative and the sportsbook division is not related to me at all, so I have to forward this case to the sportsbook people in charge.
please do also keep in mind that because of the Christmas holidays andanswer and possible solution may take up to 1 week at the moment. but I can assure you that we want people to win - they are the best publicity for a "gaming with stakes" operator and bwin as a public company tries to be as transparent and trustworthy as possible. what happened to you is exactly what we do NOT want, but maybe it was a simple mistake.
I will keep you in the loop and get back to you as soon as possible - I hope you can still enjoy Christmas and I wish you a happy and very lucky new year.
Br
p.s. can you please PM me your exact bwin username?
Benjamin
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I was so provoked by your post, that I just had to answer it. My experience within the casino business is really small, so I dont comment on these issues. But you seem to lack experience within the sportsbook business, and I think working for one of BWIN divisions, doesnt make your word too trustworthy.
Let me point out, that I have worked myself around 7 years within the business, before quitting last year (you get tired). Let me point out that the following statement is based on the sportsbook part, maybe the casino is doing better.
BWIN is famously known for closing accounts without no reason. If you ask them WHY, its almost always sent out a standard reply. They are seen as a little devil in the branch. Your statement: but I can assure you that we want people to win, is probably the biggest lie and false statement of the year, if you consider this the sportsbook part, which I have to since its posted here. BWIN is known for not allowing people win big sums. They do offer a large varity of sports and an excellent live betting, but their customer service is among the worst in the business. You will get paid, always, as long as you have not scammed them, but it can truly take time. No other sportsbook in Europe close accounts (even if its only one per household), as often as BWIN do.
Just search around the net, you will see numerous complaints. I do know that often people try to scam a bookie,but I can confirm alot of these rumours knowing people that have worked there and still work.
I would not recommend BWIN SPORTSBOOK to anyone.