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They are right- Diamond...and don't let a bad experience (considering the casino, which I also believe is run by Prism) steer you away or make a negative generalization about online casinos. Hopefully you will receive your payout, but it could very well become a bad "first impression".
Microgaming payouts are usually much quicker (once you get through the documentation verification process, seeing as you are new- same with Rival, etc.)
Good luck to you!
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