Quote:
Originally Posted by winbig
Whether or not I decide to keep playing at your casino after I've finished is UP TO ME, NOT you. Getting paid based solely on whether or not I "exhibit" bonus HUNTING behaviors is complete BS. You know it, I know it, everyone knows it.
You're the ones offering the bonuses, not the other way around. If you don't want to pay out winnings and cry "abuse", then quit offering bonuses!
I believe XXLClub and us CM members have had this exact same conversation in the past, and under the same circumstances (different players involved, of course). If I wasn't so tired, I'd find the thread.
The bottom line is, if a player has an advantage over the bonus, IT IS YOUR OWN FAULT, NOT THEIRS. If they follow the T&C to the "T", PAY THEM. If they find a loophole, tough sh!t. PAY THEM and then close the loophole...ban them from FUTURE bonuses....but still, PAY THEM.
Moral of the story: How many potentially loyal players have you burned by claiming bonus "abuse|hunting", and voiding their winnings? Think about it.
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You say it yourself one should differentiate between 2 types of bonus abuse. The one player that will go under his same name and try to grab all 50 signup bonuses and the one that will signup under different names to the 50 playtech casinos cashing in the bonus and starting from the beginning with with more shield names.
The second type of abuser is IMO definitely fraud, while the first abuser type might be "legitimate" from the perspective of the player and can/should be accepted by the casino operators.