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Originally Posted by XXLClubCasino
For me bonus abusing start when players signups in a casino for the only purpose of getting the generous welcome bonus thus giving the player a clear edge over the casino. No skillful play is required it's simply mathematical outcomes, then move to the next casino and so on. Those players have absolute no interest in risking their funds or are playing for the entertainment, they will therefore never make a second or third deposit in the same casino. After either busting out after 3-4 big bets or meeting the WR they directly will cash out and move to the next casino. Some players will open multiple accounts with fake names borrowed from friends and play the same game exactly the same way with another account. Nothing new here this is classical bonus abusing and very easy to spot and prove.
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Well if bonus abusing by your players is very easy to spot, then it should be easy to write specific rules which explain what type of play is prohibited. You don't like players making big bets after receiving the bonus? Then put in a rule saying bets over a certain amount, relative to the original deposit, are prohibited. You don't like players who just wager the minimum wagering requirement? Then you need to increase your WRs.
You even said yourself that you are in the process of implementing a new bonus structure to address the problem. You would do much better to focus your efforts there. What doesn't sit well with players is when a casino resorts to an ambiguous bonus abuse policy curtail the type of play it deems undesirable. It sends a message that the casino will not be up front with its players about how it intends to treat them.
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By the way we are not stealing any $ from any account as long as we refund a player deposit. The winnings might get confiscated as they were won in brake of our T&C. The word stealing is not appropriate in this relation.
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I think many players would beg to differ on this point. Do you also refund the deposits of identified bonus abusers who lose? I doubt it. So essentially you're taking a group of players and voiding all their winning bets but accepting the losing ones. That is a very punitive and unfair action.