Quote:
Originally Posted by nottsccole
I am owed £1804.
I sent a private message to XXLClub's rep.
I've been told repeatedly by customer service that I would be paid as soon as the technical problems with XXLClub are resolved. Although, their customer service has not responded to any of my emails in at least two weeks. The rep on this forum told me in a PM that I was on Playtech's bonus banned list. Now I have a few casino accounts, with Playtech, and I've gotten bonuses on more or less all of them, but I doubt that is true that I am completely banned, I get bonus offers frequently for my accounts on Bet365 and a few other sites as well.
Anyway, XXLClub's response was that because I apparently appear on this list, he would "try" to "at least" get me back my deposit. With the obvious implication that he would be thieving my winnings after they've already been delayed several weeks.
Not very reassuring. I'll let you know if I actually get paid, but until then I would definitely avoid the casino at all costs.
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you must be paid in full! If you are banned from receiving bonuses at playtech casinos that doesn't mean that you are not eligible to receive the winnings from the bonuses that you have already received. It is absolute bullshit! As I told already, xxl club has no intention to pay , they are roguesters!