Alitah,
Firstly if you, or any other player, have a query please contact our support team on
support@inetbet.com that is what they are there for.
I have looked into this issue for you and the reason a withdrawal has not been processed is because you do not have one pending.
It really matters little as you are not eligible for a withdrawal from the free chip you claimed. There are numerous other accounts that have been opened and claimed the same free monies from your computer and IP. This is strictly against our rules.
In future if any other players have any queries them please use our support team and not online forums. You will find that your queries are answered much faster.
Happy Holidays to all.
Best Regards
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