Quote:
Originally Posted by sdaddy
So why not just eliminate your problem by implementing the new bonus structure?
Addressing the issue by using subjective "bonus abuse" criteria to confiscate winnings, as done in these recent cases, is not going to look good in the eyes of many players.
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Especially after disappearing for a few weeks and not responding to emails. For what it's worth, I am definitely not bonus banned. I talked to live chat at a casino I still play at regularly that is on playtech and requested a small deposit bonus and was able to get one with relative ease (they had a holiday promotion going on so good timing).
On a sidenote, I reread the message from the rep, and I need to make an apology to him because I misinterpreted what he was saying and I want to correct that. I thought he was saying he would see what could be done about sending my deposit to me, and he actually said I would "at least" get my deposit back and he would see what can be done about my winnings, so I feel much more positive about seeing my cashout. Apologies for that mistake, XXL rep, and for the tone I took because I thought you were saying nothing was going to get fixed instead of what on a reread seems like you are going to push for my cashout plus winnings to get processed.
I'll keep you guys posted on what happens with my cashout as I get more information.