Quote:
Originally Posted by nottsccole
I am owed £1804.
I sent a private message to XXLClub's rep.
I've been told repeatedly by customer service that I would be paid as soon as the technical problems with XXLClub are resolved. Although, their customer service has not responded to any of my emails in at least two weeks. The rep on this forum told me in a PM that I was on Playtech's bonus banned list. Now I have a few casino accounts, with Playtech, and I've gotten bonuses on more or less all of them, but I doubt that is true that I am completely banned, I get bonus offers frequently for my accounts on Bet365 and a few other sites as well.
Anyway, XXLClub's response was that because I apparently appear on this list, he would "try" to "at least" get me back my deposit. With the obvious implication that he would be thieving my winnings after they've already been delayed several weeks.
Not very reassuring. I'll let you know if I actually get paid, but until then I would definitely avoid the casino at all costs.
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You know exactly that your playing behavior is typical for bonus abusing and you will for sure get your deposit back. Casinos can decide to lift your sanction or you were flagged on the Playtech platform at a later date.
By the way three of the players that are complaining here and that have PMed me for withdrawals are flagged as bonus abuser on the playtech platform or even flagged for fraud.
The problem is always the same most of the time players posting complains in the forum are very often blocked for fraud or flagged as bonus abuser.
How to best handle bonus abuser is a very tricky task but slowly and surely we will make full right of our T&C to minimize our exposure to bonus abusers.
http://www.xxlclubcasino.com/terms.html
9.8 We reserve the right, at our sole discretion, to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game.
For over a year we have been paying bonus abusers without further investigation but this will definitely come to an end.
Fair gaming should also apply to players and not only to operators at least this is my point of view.
I honestly believe that honest players will be better of not to take any bonuses and get a higher comp ratio and kickback bonuses without any restrictions.
We are now finalizing a new bonus concept that will get rid of signup bonuses. We will take into account that our new player signup rate will drop but as a counterpart our retention rate will dramatically improve. I'm sure this will be the way the online gambling industry will head in the near future. Deposits bonuses only create major problems for players and operators and it's just not worse it!