A couple of years ago, this might have been forgiveable and trust would have returned eventually, BUT, look around you at what is happening to the industry, players being ripped off left, right, and centre. Casinos that really HAVE gone bust have done EXACTLY as XXLClub has done, except they have pretended. They spin yarns about moves, changes of processors, etc.
This move was CLEARLY not "planned by a 5 star operation", it had all the hallmarks of something you were forced into with no time to plan an orderly changeover. XXLClub is not some huge multinational, and this move should have been over in a couple of weeks. It has taken since October, and even now, three months later, is still not complete. During this time, information has been limited, and what has come out has turned out to be innaccurate.
Funnily enough, there has been a complaint about another Playtech, Fastwin, also no longer responding to a player. Being a Playtech really does not help, as it is well known that when a Playtech goes under, the players are left high and dry - hardly surprising then that panic sets in when a two week move turns into 3 months of non-payment, even if for only 13 players and 4 affiliates.
13 unpaid players and 4 unpaid affiliates can do a lot of damage if they know where to air their displeasure.
I am also worried about these "legal issues" - this does not sound like a simple office move and change to in-house operations, this sounds like you fell foul of something, and were FORCED into this action. Why would Playtech hang around trying to get you up & running, surely they don't get their fees while the casino is offline.
Anyone operating a casino with software whose other licencees are gladly ripping off players, who have no real means of redress through the software vendor, must realise that they must go the extra mile to convince players that they are somehow different. Just look at how the few reputable
RTG operations have to work to separate themselves from the rogue hordes.
I don't think anything short of full accreditation will save XXLClub now, as this will mean Bryan has had a really good look at you, and met the owners and management, and approved the juristiction.