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Brian you are absolutely right, communication is everything!
So far I know all players were informed and until last week we also had our 24H chat support open for players even so we didn't take any players deposits since the end of October.
Anyway we had a lot of trouble to solve from new staff members to legal incorporation and contracts with new partners. Honestly at some points I wasn't even able to follow every move and changes myself.
This shouldn't be an excuse. I'm not looking for one, what matters the most to me right now is that all players get paid what is due to them. Neither Playtech nor we are interested in operating rogue casinos and be labeled as such.
Prior to reopening our self managed casino I will make sure every player get paid, preferably before New Year so to be able to start a clean new operation!
Thank you for keeping the communication upright and staying objective.
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XXL Club Casino
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