|
Finally a reply from XXL Club!
First let me apologize to all players for the lack of response and the ongoing payments problems.
Like I have tried to explain previously in single posts to players we have relocated our offices and part of our staff to a new office.
During the move we also decided to change the way we operate the casino from a partially external management (email support, fraud, finance) to a fully integrated operation where only our own staff will be responsible for the all operation.
During the move we have encounter a couple of serious problems mostly legal issues that needed to be clarified and handled before being able to make the move.
We are now almost operational and "only" need Playtech to reconfigure our casino to support the new structure.
All players that have a pending withdrawal with XXL Club Casino that wasn't handled by our previous payment processor should please PM me. We will arrange wire transfer or Neteller/Moneybooker payments within the next weeks, hopefully before Xmas.
To by knowledge we have 13 pending player payments and 4 open Affiliates payments.
I hope this post will reassure some of the casinomeister members that we won't just disappear with players funds.
Our goal is to resume full casino operation by January and operate every single casino processes ourselves. This is the only way to be able to fully satisfy players in a timely manner without depending from external process we have unfortunately no control over.
Thank you all for your patience,
Frank
__________________
* * * * *
XXL Club Casino
The one and only 5 star online casino
* * * * *
|